It covers all 7 Sections of the official Salesforce Certification Exam Guide

• 20% Configuration and Setup

  • Configuration and Setup I

  • Configuration and Setup II

  • Configuration and Setup III

• 20% Object Manager and Lightning App Builder

• 12% Sales and Marketing Applications

• 7% Productivity and Collaboration

• 11% Service and Support Applications

• 14% Data and Analytics Management

• 16% Workflow / Process Automation

It explains in detail all the 26 objectives within each section

Topic summaries that you can use to learn the topics efficiently

Free Access to interactive Study Group Sessions and study group recordings

Topic Videos from Guest Instructors that you can watch to learn the topics

Explanations in plain English, with 350+ screenshots and diagrams rather than endless, unremarkable text

Review Flashcards (with questions and answers) for each section

Easy to read bullet points

Includes links to lots of extra resources for further reading

Scenarios and requirements with sample answers to test your ability to determine solutions

Unlimited Access and Updates for 12 months

Configuration and Setup Overview Video

Company Settings: Introduction

Default Locale and Language Settings

Organization ID, Licenses, and Salesforce API

Timezone and Currencies

Business Hours, Holidays, and Fiscal Year Configurations

Data and File Storage

Knowledge Check

Describe the standard object architecture and relationship model. (for example: standard object, parent/child, master detail/lookup/junction relationships, and record types.)

Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields.

Given a scenario, determine how to create and assign page layouts, record types and business processes for custom and standard objects.

Test Your Skills!

Knowledge Check

Given a scenario, identify the capabilities and implications of the sales process. (for example: sales process, opportunity, path, and forecast impact.)

Given a scenario, apply the appropriate sales productivity features using opportunity tools. (for example: dashboards, lead scoring, Einstein opportunity scoring, and home page assistant.)

Describe the capabilities of lead automation tools

Describe the capabilities of campaign management

Knowledge Check

Describe the capabilities of activity management.

Describe the features of Chatter.

Describe the capabilities of Salesforce Mobile App.

Identify use cases for AppExchange applications.

Knowledge Check

Describe the capabilities of case management. (for example: case, case assignment rules, and queues.)

Given a scenario, identify how to automate case management. (for example: support process, case auto-response rules, and case escalation.)

Knowledge Check

Data and Analytics Management Overview Video

Describe the considerations when importing, updating, transferring, mass deleting, exporting and backing up data.

Describe the capabilities and implications of data validation tools.

Describe the options available when creating or customizing a report or report type.

Describe the impact of the sharing model on reports.

Describe the options available when creating and modifying dashboards (for example, dashboard components, data sources, chart types, Subscribing, running user).

Knowledge Check

Given a scenario, identify the appropriate automation solution based on the capabilities of the tool.

Describe capabilities and use cases for Flow.

Describe capabilities and use cases for the approval process.

Test Your Skills!

Knowledge Check