🚀 Agentforce Specialist

Premium, Hands-On AI Training. FREE from Salesforce!

Hands-on training in AI Fundamentals, Ethical AI, and Prompt Engineering. Plus, learn how these skills boost your Salesforce career!

⭐️ 9.6

Client Ratings

⭐️ 4.9

Customer Support

⭐️ 5.0

Technical Guidance

⭐️ 4.9

Excellent Service

A Salesforce Initiative

How it all Started

A Salesforce Initiative

Salesforce Announcement

In September 18, 2024! salesforce, the #1 AI CRM, announced that it will offer free hands-on premium AI courses and AI certifications free of charge and available to anyone. a more than $50 million investment in training people for the jobs of tomorrow

Hands-on training in AI Fundamentals

Ethical AI

Prompt Engineering

A Salesforce Initiative

The Executive Urgency

Executive urgency to incorporate AI tools into business operations has increased seven times over the past six months and is now a top concern, above inflation or the broader economy, according to SLACK RESEARCH.

Hands-on training in AI Fundamentals

Ethical AI

Prompt Engineering

“The advent of AI and agents represents the biggest technological shift of our generation, and will radically change how people work.”

Brian Millham, President and Chief Operating Officer at Salesforce

A Salesforce Initiative

Only 15% of Workforce are Skilled on AI

The same research shows that more than two-thirds of workers have yet to use the technology at work — and only 15% of workers strongly agree that they have the education and training necessary to use AI effectively.

Hands-on training in AI Fundamentals

Ethical AI

Prompt Engineering

Credentials

Earn Resume-Worthy Salesforce Administrator Credential

Duration

4 Months

1 Hr Per Class

3 Days A Week

Mode

Live Class

Self-Paced Via LMS

Community

Duration

Show And Tell

Hands-On Exercises

Platform Access

Duration

Unlimited Interview

24x7 Mentor Support

Resume Building

A Salesforce Initiative

More 100,000 Targeted To Be Trained

Salesforce has already helped hundreds of thousands of professionals develop technical skills through premium instructor-led training and resume-worthy certifications. The company hopes to reach 100,000 more learners through these new offerings and help every Trailblazer become an Agentblazer.

Hands-on training in AI Fundamentals

Ethical AI

Prompt Engineering

Exam Guide

Salesforce Certified Agentforce Specialist

Certification Exam Preparation Outline

Prompt Engineering: 30%

Given business requirements, identify when it's appropriate to use Prompt Builder.
Identify the right user roles to manage and execute prompt templates.
Identify the considerations for creating a prompt template
Given a scenario, identify the appropriate grounding technique.
Explain the process for creating, activating, and executing prompt templates.

Agentforce Concepts: 30%

Explain how an agent works and how the reasoning engine powers Agentforce.
Leverage standard topics, custom topics, standard agent actions, and custom agent actions.
Manage and monitor agent adoption.
Manage Agentforce user security.
Test an agent using Testing Center.
Deploy an agent from sandbox to production.

Agentforce and Data Cloud: 20%

Improve agent’s response accuracy and personalize answers with Agentforce Data Library.
Ground with retrievers in Data Cloud.

Agentforce and Service Cloud: 10%

Build an agent that answers questions based on Knowledge articles.
Connect an agent to a digital channel.
Given a scenario, identify the correct generative AI feature in Agentforce for Service.

Agentforce and Sales Cloud: 10%

Given a scenario, identify the correct generative AI feature in Agentforce for Sales.
Given a scenario, identify when to use Agentforce Sales Agents (SDR and Sales Coach).

A Salesforce Initiative

Free Salesforce Certification Practice Quiz

A Salesforce Initiative

Here are details about the Agentforce Specialist exam:

Prepare for your Salesforce Certified Administrator exam with this free practice test designed to match the real exam format & difficulty level.

Content: 60 multiple-choice questions and up to five unscored questions

Time allotted to complete the exam: 105 minutes

Passing score: 73%

Registration fee: Free

Retake fee: USD 100, plus applicable taxes as required per local law

Delivery options: Proctored exam delivered onsite at a testing center or in an online environment. Click HERE for information on scheduling an exam.

References: No hard-copy or online materials may be referenced during the exam.

Prerequisite: None.

Your Journey Starts Here

Ready to Become a Salesforce-Certified Expert?

Take the next step toward mastering Salesforce and advancing your career. With expert-led training, real exam simulations, and industry-recognized certifications, you’ll gain the skills and confidence to succeed.

Join thousands of professionals who have transformed their careers with Salesforce certification.

Join Our Community ‎ ‎ ‎

Frequently Asked Question

Uncover Your Potential with Our Assistance

What types of courses does Cloud Instructor offer?

Cloud Instructor provides both Synchronous learning asynchronous learning and across various domains, including but not limited to cloud computing.

What are the costs for the courses?

Cloud Instructor provides both Synchronous learning asynchronous learning and across various domains, including but not limited to cloud computing.Lorem ipsum dolor sit amet, consectetur adipisicing elit. Autem dolore, alias, numquam enim ab voluptate id quam harum ducimus cupiditate similique quisquam et deserunt, recusandae.

What is the duration of the courses?

Cloud Instructor provides both Synchronous learning asynchronous learning and across various domains, including but not limited to cloud computing.Lorem ipsum dolor sit amet, consectetur adipisicing elit. Autem dolore, alias, numquam enim ab voluptate id quam harum ducimus cupiditate similique quisquam et deserunt, recusandae.

What are the different course formats available?

Cloud Instructor provides both Synchronous learning asynchronous learning and across various domains, including but not limited to cloud computing.Lorem ipsum dolor sit amet, consectetur adipisicing elit. Autem dolore, alias, numquam enim ab voluptate id quam harum ducimus cupiditate similique quisquam et deserunt, recusandae.

Do you issue a refund?

Cloud Instructor provides both Synchronous learning asynchronous learning and across various domains, including but not limited to cloud computing.Lorem ipsum dolor sit amet, consectetur adipisicing elit. Autem dolore, alias, numquam enim ab voluptate id quam harum ducimus cupiditate similique quisquam et deserunt, recusandae.

Is there room for rescheduling?

Cloud Instructor provides both Synchronous learning asynchronous learning and across various domains, including but not limited to cloud computing.Lorem ipsum dolor sit amet, consectetur adipisicing elit. Autem dolore, alias, numquam enim ab voluptate id quam harum ducimus cupiditate similique quisquam et deserunt, recusandae.

Can I interact with the instructors & other learners?

Cloud Instructor provides both Synchronous learning asynchronous learning and across various domains, including but not limited to cloud computing.Lorem ipsum dolor sit amet, consectetur adipisicing elit. Autem dolore, alias, numquam enim ab voluptate id quam harum ducimus cupiditate similique quisquam et deserunt, recusandae.

What happens if I miss a live session?

Cloud Instructor provides both Synchronous learning asynchronous learning and across various domains, including but not limited to cloud computing.Lorem ipsum dolor sit amet, consectetur adipisicing elit. Autem dolore, alias, numquam enim ab voluptate id quam harum ducimus cupiditate similique quisquam et deserunt, recusandae.

Are certificates provided upon course completion?

Cloud Instructor provides both Synchronous learning asynchronous learning and across various domains, including but not limited to cloud computing.Lorem ipsum dolor sit amet, consectetur adipisicing elit. Autem dolore, alias, numquam enim ab voluptate id quam harum ducimus cupiditate similique quisquam et deserunt, recusandae.